CHELSEA FC ACCESSIBLE SUPPORTERS FORUM

2nd MEETING MINUTES, 2018-19 SEASON

 

1905 Club, Stamford Bridge

Wednesday 21st November 2018, 4.00pm

 

Attendees ††††††††††††††††††††††††††† Group represented/ role

Collins, Eamon ††††††††††††††††††† CFC Disability Liaison and Supporters Club Supervisor

Courage, Jason††††††††††††††††††† Wheelchair Member

Flatau, Bob ††††††††††††† ††††††††††† Assistant Facilities Manager and Disabled Officer

Law, Matthew ††††††††††††††††††††† Honorary Ė CDSA

McGeever, Timothy ††††††††††† Ambulant ST Holder

Morse, Barry†††††††††††† ††††††††††† Ambulant member

Piggott, Diane ††††††††††††††††††††† CFC Disabled Liaison Officer and Supportersí Clubs Manager

Regan, Andy ††††††††††††††††††††††† Forum Chairman

Smith, Graham ††††††††††††††††††† CFC Head of Ticketing and Head of Supportersí Liaison

 

Apologies

Cornwall-Jones, Linsey †††† Non-ambulant member

Hayden, Lisa ††††††††††††††††††††††† Wheelchair season ticket (ďSTĒ) holder

Hayes, Tim †††††††††††††† ††††††††††† Member

 

 

MINUTES OF THE LAST MEETING

 

There were no changes to the previous minutes.The matter arising was as follows:

 

CDSA division of responsibilities

 

Matthew said that Level Playing Field know about the situation but havenít made any suggestions.It would be useful to know how other clubs run their disability groups.The Club will investigate this.

 

 

AGENDA TOPICS SUBMITTED

 

Ticketing Policy 2019/20

 

The Forum proposed no changes to be made to the 2019/20 ticketing policies.

 

New facilities

 

A representative commented that new seating is excellent and it has taken a long time to get to this stage.The pitch view is very good and having refreshments and toilet facilities close by is fantastic which greatly helps the match day experience.There is also more choice as to where to be seated for each game.The overall experience is far better.

 

 

 

 

East Stand standing

 

A representative commented that having a position near the away fans for the Liverpool match, in the East Lower near the Shed End, was not ideal due to fans standing throughout.Stewards didnít make fans sit, which made for an un unpleasant situation.At the back there were a couple of empty wheelchair positions with adjoining seats and stewards wouldnít allow the representative to use that disabled bay.For the upcoming PAOK match, they are ensuring their seats are a few rows back.

 

The Club responded that any standing that does happen tends to be behind the goals and not in the side stands.The Club is disappointed to hear about this situation though.The spare seats are for assistants which may be why the steward didnít let the representative move.There was plenty of availability in the East Lower towards the Matthew Harding End where there is less standing.In future the Club suggests purchasing tickets at the north end of the East Lower to avoid this reoccurring.

 

The representative added that ticketing staff tend to be very helpful though.

 

Leg room in the West Lower

 

A representative commented that itís a bit cramped in row 9 now seating has the new configuration.The Club said nothing has changed for that row since the stand was opened about twenty years ago.The perception may be that there is less legroom given that there is so much room in the front room now.

 

 

ANY OTHER BUSINESS

 

PAOK game

 

The Club was asked about the selling arrangements for next weekís game, further to Italian fans being in the home arears at more than one European match previously.The Club said these are unusual circumstances and there will be a lot of unsold tickets as we are off sale on Thursday 22 November at 5pm.

East Lower facilities

 

A representative commented that the lack of photographers there, in comparison to the West Stand, makes the experience better.An assistant has to go to obtain refreshments at the kiosks though, as the kiosks are at the back of the East stand.The Club responded that you can download the App and order food and drink there.You canít physically access the back section from the front of the East Stand though.The Club advises those affected to order in advance.

 

The Club confirmed there is no lift access from the front of the East Stand during the game.The Club will consider having a food and drink seller going to fans in that area possibly before kick-off and at half time.It would only be a facility for disabled fans.

 

The Club added itís possible for wheelchairs to be positioned in the back row of the East Stand given that we have built platforms there.The Club is considering providing small TVs on the platform area there.There could be pop ups between spaces.In the Shed Lower, there are TVs in the overhang already.Platforms are on both sides of the East Stand and also in the Shed Lower.

 

Disabled ST availability

 

The Club responded to a question that, if ST holders donít renew, it offers STs to the members with the most loyalty points.This applies to all ST positions, whether disabled or not.ST holders receive 60% of away match tickets and 40% go to members.It is a fair system of distribution given the demand for away match tickets.

 

We also have to be fair for home match distribution.For Champions League matches here, for instance, we lose 3,000 places due to UEFA requirements.There are no plans to expand the number of ST holders overall.We have added 111 wheelchair places this year and the marketing department have rolled out a plan to further publicise those places.

 

The Club added that for Wembley cup matches we donít do the 60/40 split.

 

 

 

 

 

 

The meeting finished at 4.25pm.†††††††††††††††††††††††††† .